M2CS PLATFORM
1. INTRODUCTION
M2CS is a lift remote management platform that only requires a terminal with an Internet connection and a Chrome, Firefox or Safari browser and is specially adapted for use from smartphones,
Due to operational needs, the platform is divided into two portals (ARM Module Management Portal and Lift Maintenance Portal) from which different actions can be carried out.
2. ARM MODULE MANAGEMENT PORTAL
The ARM Module Management account is focused on the options of the ARM module holder (knows the module’s SN and PIN).
2.1 Creation of the ARM module management account and registration of the manager. This special user associates the ARM module with the chosen elevator and determines the maintenance company that will be able to access this elevator.
3. LIFT MAINTENANCE PORTAL
The Elevator Maintenance account is related to the activities of the company that offers the maintenance service.
3.1 Creation of the maintenance account and registration of the administrator of the maintenance company.
3.2 Main screen with selection of list or grid view and with different filter and sort options. Global visualization of the service status of the elevator fleet.
3.3 Registration and modification of maintenance users, with passwords and different profiles (administrator, supervisor, technical and basic).
3.4 Organization of the elevator park by groups.
3.5 Powerful warning and alert system, with template editing and massive application to the park’s elevators.
3.6 Notices of maintenance tasks for each elevator, with programmable periods by number of trips or days.
● Check log of events classified by floor and elevator subsystem, with various views and filters.● Check alerts and status of scheduled tasks.● Real time monitoring.● Consultation and configuration of parameters.● Parameter backup and recovery.● Invitation to support technicians.
CONDITIONS OF USE OF THE M2CS PLATFORM
4.1 Use of the M2CS platform is subject to the M2CS General Terms of Service and the General Terms regarding liability for access to and use of Carlos Silva SA services. In particular, Carlos Silva SA disclaims all liability for the loss of passwords or other information by the user and, under no circumstances, offers data recovery services other than those provided for within the M2CS platform itself.
4.5 COVERAGE AND INITIAL SERVICE PERIOD: The ARM modules include in their sale price, 36 months of service for EUROPE and VODAFONE NETWORKS (see included countries) or 18 months of service in the rest of the world with the presence of VODAFONE (see included countries) , in both cases with a lift profile of 300 daily maneuvers (MD). With Ethernet connection, the service period is always 36 months.
4.6 MODIFICATION OF THE ELEVATOR PROFILE: The elevator profile reserves the data space on our servers, for the historical record of elevator events. Each profile ensures the storage of a history of events that can be consulted by the user, minimum of 3 months and maximum of 2 years:
| 300 MD | 600 MD | 1200 MD | 2400 MD |
| 700000 events | 1400000 events | 2400000 events | 5600000 events |
If the level of elevator traffic requires it, the elevator profile can be changed to a higher one at any time and the applied rate is calculated taking into account the remaining service period until the renewal date. In case of exceeding the event limit of the active profile, due to exceeding the expected average data traffic, the historical record of monitoring events is temporarily stopped, but the other M2CS services continue to operate (monitor, console, events and failure notices) . Elevator profiles 1200 MD and 2400 MD may not be available in certain countries depending on the mobile operator (see affected countries). With an Ethernet connection, this limitation does not apply.
4.7 RENEWAL OF M2CS SERVICE: The M2CS service can be renewed from the ARM Module Management Portal, 90 days before its service end date and for 12 or 36 months from said date. In the event of non-renewal and once the M2CS service has ended, VODAFONE may remove the SIM card from the network within 90 days of termination, and in this case, the M2CS service can no longer be renewed.
4.9 SECURITY IN BANK TRANSACTIONS: Bank transactions comply with SSL protocols and use the 3DSecure payment gateway, redirecting data to secure BBVA servers, without M2CS having access to these data or storing them in any way.
