It is an M2M web platform for remote management of elevators equipped with control panels of Carlos Silva SA. It offers its users a safe and private environment from which to operate a complete lift park or from where to have technical access to specific lifts, all from any device with Internet connection (see conditions of use).
This platform is optimized for Chrome and Firefox browsers. For operational needs, this platform is divided into two interconnected sections (ARM module management and Lift maintenance) from which different actions can be carried out.
2-ARM MODULE MANAGEMENT
3.1 Creation of maintenance account and registry of maintenance company administrator.
3.2 Registration and modification of maintenance users, with passwords and different profiles (administrator, supervisor, technical and basic).
3.3 Organization of the lift park by groups.
3.4 Inclusion of lifts in each group and change of group.
3.5 Global display of the service status of the lift park according to configured groups.
3.6 Reception of notices by mail by the users of the group in case of failure of an elevator.
● Query of the historical log of faults and events.● Real-time monitoring.● Query and edition of controller parameters.● Parameters backup and restore.● Invitation to support technicians.
4-CONDITIONS OF USE OF THE M2CS PLATFORM
4.1 The use of the M2CS platform is subject to the general conditions regarding liability for access and use of the services of Carlos Silva SA (see legal notice). In particular, Carlos Silva SA declines all responsibility for the loss of passwords or other information on the part of the user and in no case offers any service of recovery of data except those contemplated in the own platform M2CS.
4.5 COVERAGE AND INITIAL SERVICE PERIOD : The ARM modules include in their sales price, 36 months of service for EUROPE and VODAFONE NETWORKS (see included countries) or 18 months of service in the rest of the world with the presence of VODAFONE (see included countries), in both cases with a lift profile of 300 maneuvers a day (MD). With Ethernet connection, the service period is always 36 months.
4.6 MODIFICATION OF THE LIFT PROFILE: The lift profile reserves the data space on our servers for the historical record of lift events. Each profile ensures the storage of an event log of not less than 4 months, which can be consulted by the user:
|300 MD||600 MD||1200 MD||2400 MD|
|900000 events||1800000 events||3600000 events||7200000 events|
If the lift traffic level requires it, the lift profile can be changed to a higher one at any time and the applied rate is calculated taking into account the remaining service period until the renewal date. In case of exceeding the event limit of the active profile, by exceeding the expected average data traffic, the historical recording of tracking events is temporarily stopped, but the other M2CS services (monitor, console, fault events and fault warnings) continue to operate. The 1200 MD and 2400 MD lift profiles may not be available in certain countries depending on the local mobile operator (see affected countries). With an Ethernet connection, this limitation does not apply.
4.7 RENEWAL OF THE M2CS SERVICE: The M2CS service of each ARM module may be renewed 90 days before its end of service date and for 36 months from that date. In case of non-renewal and once the M2CS service has ended, VODAFONE will be able to remove the SIM card from the network within 90 days, and the M2CS service can no longer be renewed.
4.9 SECURITY IN BANKING TRANSACTIONS: Banking transactions comply with the SSL protocols and use the 3DSecure payment gateway, redirecting the data to secure BBVA servers, without M2CS having access to this data or storing it in any way.
5-GUIDE FOR THE RENEWAL OF ARM MODULES
If you already have ARM modules, follow the steps in the video to manage the renewal of your ARM modules.